This policy explains how Finnovator Ltd collects, uses, and protects personal data when you use the Finnovator website and platform. Finnovator Ltd is the data controller for the website and the platform. Where you take up a regulated service, Terramont CFO or Terramont Capital acts as the controller for the personal data it processes in delivering that service, under its own engagement and its own privacy terms. We explain that boundary in section 6.
We are registered with the Information Commissioner's Office under registration number [ICO number].
We collect information directly from you when you register, communicate with us, or enter data. We collect financial information through your authorised, read-only connection to your accounting system (for example Xero, QuickBooks, or Sage). We collect usage information automatically through cookies and analytics. We do not collect special category data deliberately, and we ask you not to enter it.
When you connect your accounting system, you authorise read-only access through a secure connection. We can read the accounting records needed to produce your dashboard and board packs. We do not have write access and cannot change anything in your accounting system. You can revoke our access at any time, from your accounting provider or from within Finnovator. The connection covers only the data needed to deliver the service, and we explain the specific access on our data access page.
We use your information to provide and improve the platform, to produce your dashboard and board packs, to communicate with you, to take payment, and to keep the service secure. Under UK data protection law we rely on the following lawful bases:
Where we rely on legitimate interests, you can ask us for more detail about our assessment.
Finnovator the platform is software and is not a regulated service. If you take up the CFO service, that engagement is with Terramont CFO, an ICAEW-regulated firm, under a separate engagement letter, and Terramont CFO is the controller for the personal data it processes in delivering it. If you take up fundraising advisory, that engagement is with Terramont Capital, an FCA-authorised firm, under a separate engagement. Each regulated firm has its own privacy terms and its own regulatory record-keeping duties, which include retaining certain records for [six] years. We keep the three relationships distinct in our systems, our billing, and our permissions.
We do not sell your personal data. We share it only as follows:
We host and process your data in the United Kingdom. Where any provider processes data outside the UK, we put in place an approved transfer mechanism so your data keeps an equivalent level of protection. [Confirm and list any non-UK processors.]
We keep your information for as long as you have an account, and for a reasonable period afterwards to meet our legal, accounting, and security needs. Where a regulated service has been provided, the relevant Terramont firm retains certain records for [six] years to meet its professional obligations. When we no longer need information, we delete or anonymise it.
We protect your information with encryption in transit ([TLS 1.3]) and at rest ([AES-256]), read-only access to your accounting data, role-based access controls, audit logging, and regular security review. No system is perfectly secure, but we take security seriously and design the platform around it.
Under UK data protection law you have the right to access your data, to have it corrected or erased, to restrict or object to its processing, to data portability, and to withdraw consent where we rely on it. To exercise any of these, contact us at [privacy email]. You also have the right to complain to the Information Commissioner's Office at ico.org.uk, although we would welcome the chance to resolve your concern first.
We use essential cookies to run the website and platform, and, with your consent, analytics cookies to understand and improve how the site is used. You can manage your preferences through our cookie banner. [Link to a fuller cookie policy if you publish one.]
Finnovator is a business service intended for use by UK companies and the adults who act for them. It is not intended for individuals under 18 or for personal, non-business use.
We may update this policy from time to time. When we make a material change, we will update the date above and, where appropriate, tell you directly.
For any privacy question or request, contact [privacy email], or write to [Finnovator Ltd, address]. [If you appoint a data protection officer or representative, name them here.]
These terms govern your use of the Finnovator website and platform, provided by Finnovator Ltd. By creating an account or using the platform, you agree to them. If you do not agree, please do not use the platform. Regulated services are provided separately by the Terramont firms under their own engagement letters, and those engagements, not these terms, govern those services.
You may use the platform only on behalf of a business, only if you are at least 18, and only if you are authorised to enter into these terms for that business. The platform is currently offered to companies in the United Kingdom.
Finnovator is a software platform that connects to your accounting system on a read-only basis and turns your data into a live dashboard and board packs. A fractional CFO service and a fundraising advisory service are available as separate, regulated engagements:
Buying a CFO tier means entering into that separate engagement; these website terms continue to govern your use of the software itself.
The platform produces financial information from your data to help you understand and present your numbers. On the Basic tier, board packs are generated automatically and are not reviewed by a CFO, and we label them accordingly. The platform itself does not provide regulated advice, and nothing it produces is investment advice, legal advice, tax advice, or a substitute for professional judgement. Where you want a human to review and sign off your numbers, that is the CFO service, which is a separate regulated engagement.
You are responsible for your account and for keeping your login secure. Tell us promptly if you think your account has been compromised. You are responsible for activity that happens under your account.
When you connect an accounting system, you confirm that you are authorised to connect it and to allow us read-only access to the data in it. You can disconnect at any time. You remain responsible for the accuracy of the data in your accounting system; the platform reflects and interprets that data, it does not audit it.
Platform subscriptions are billed through our payment processor [Stripe] at the plan you select. Basic is a self-serve monthly subscription. The CFO tiers are priced through a scoping conversation and confirmed in the engagement letter, and may carry a minimum term. Fees are payable in advance and, unless stated otherwise, are non-refundable for the period already started. Subscriptions renew automatically unless cancelled, and we will tell you before any change to your fees. [Confirm renewal, notice, and refund terms with your solicitor.]
You agree not to misuse the platform, including not attempting to gain unauthorised access, not interfering with its operation, not using it unlawfully, and not uploading data you are not entitled to share. We may suspend access where we reasonably believe these terms are being breached.
You own your data and the content you put into the platform. You grant Finnovator a licence to use that data only as needed to provide and improve the service and as described in our privacy policy. We claim no ownership of your data.
Finnovator owns the platform, including its software, design, and content, and the methods by which it produces dashboards and board packs. We grant you a limited, non-exclusive, non-transferable right to use the platform while your subscription is active. You may use the outputs we generate for your own business purposes, including sharing board packs with your board and investors.
The dashboard and board packs are generated from your connected data and are only as accurate as that data. You are responsible for reviewing outputs before you rely on them or share them, especially on the Basic tier where there is no CFO review. Where a CFO has reviewed and signed off a board pack under a CFO engagement, that review is governed by the CFO engagement, not by these terms.
If you use the data room to share information with investors, you are responsible for what you choose to share and with whom, and for ensuring you are entitled to share it. We provide the tools, including access controls and watermarking, but the decision to grant access is yours.
The platform connects to third-party services such as your accounting system and our payment and scheduling providers. Those services are governed by their own terms, and we are not responsible for them.
We work to keep the platform available and reliable, but we do not guarantee that it will be uninterrupted or error-free. We may carry out maintenance and may change or withdraw features, and we will give reasonable notice of significant changes where we can.
The platform is provided on an "as is" and "as available" basis. To the extent the law allows, we exclude implied warranties. The platform is a tool to help you understand and present your finances, and it is not a substitute for professional accounting, financial, tax, legal, or investment advice.
To the extent the law allows, Finnovator is not liable for indirect or consequential loss, or for loss of profit, revenue, data, or goodwill. Our total liability arising out of or in connection with the platform in any [twelve]-month period is limited to the fees you paid us for the platform in that period. Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud. [Confirm the cap and carve-outs with your solicitor.]
You agree to cover us for losses arising from your misuse of the platform, your breach of these terms, or your sharing of data you were not entitled to share. [Confirm scope with your solicitor.]
These terms apply while you use the platform. You may cancel your subscription at any time, and we aim to make closure clean: you can export your data, and we will give you a clear access end date. We may suspend or end your access if you breach these terms or fail to pay. Cancelling the platform does not by itself end a separate CFO or fundraising engagement, which is governed by its own terms.
We may update these terms from time to time. When we make a material change, we will update the date above and, where appropriate, tell you directly. Continuing to use the platform after a change means you accept the updated terms.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, [subject to any mandatory rights you have where you are based].
For any question about these terms, contact [support email], or write to [Finnovator Ltd, address].